Tabitha Mitchell

Review of South Oakland Family YMCA

The facility is alright. However, the staff is ob...

The facility is alright. However, the staff is obviously not fully trained or educated on their policies. I was severely misinformed regarding the procedure to cancel a membership, and have therefore been charged nearly $140 (two months worth) for only 3 visits (I was only in town for one week.) Since leaving Royal Oak, it has taken me 4 months of hassle, phone calls, and 2 attempts at cancelling that membership. I just want to warn people so that you won't have to deal with this or will at least know what you're getting into with this rude, under-trained staff.