I am giving a 1 star only because there is no chan...

I am giving a 1 star only because there is no chance to give zero. We booked a hotel room with my husband a few month ago for June 21-24. Got the confirmation. However, before heading to San Diego (because it is a 5 hour drive) decided to call and make sure that the reservation is still good. The front desk lady responded that her system did not let her to check our reservation and that we must call to a different number she gave us. We called the other number and it turned out that, unbeknownst to us, they changed our reservation to July 2-5. We were very surprised as we never received any calls or emails regarding that change. Anyways, we were happy that we took an extra hour to figure that out. We spent a lot of time calling and leaving v/ms to numerous numbers provided by the Welk Resort San Diego trying to understand why our initial reservation was changed, but never got a response or a call back.
Because tomorrow is July 2 and due to the poor experience described above we decided to call Welk Resort SD before heading there and make sure that the reservation is still ok only to be informed that we do not have any reservation for July 2 because it was expired on June 24 (last day of our initial booking).
The front desk lady transferred the call to another department to find out what's going on but the call cut off after a 20-minute wait.
I would never expect such an irresponsible attitude by Welk Resort SD. This was a complete waste of time and money. Thus, I will not recommend anyone making reservations with them.