Jacob Cambpell

Review of Griffin Ford

Recently bought a 2015 Ford Taurus SHO. Overall my...

Recently bought a 2015 Ford Taurus SHO. Overall my experience was average. During the buying process I did feel quite pressured into buying the car. Salesman asked what he could do to get me into the car, but was very quick to shoot down anything I tried.Two days after purchase I noticed a rock chip on the roof which was rusting, emailed my salesman who didn't offer much other than saying take the car to service, the bday shop told me they were not going to fix the chips under warranty, which is dissapointing because when spending 30,000 dollars on a car you definitely don't want it to be rusting off the lot. Noticed streaks on the windshield and asked to have them cleaned off, they were still not removed. Financing was a great experience. The rest of the purchase experience was average at best.
Edit 09/07/17
Edited from two stars to one. I had the vehicle professionally detailed because the dealership did not remove water spots from the paint when it was sold, the retailers discovered evidence that the rear passenger door was repainted! The vehicle had been crashed and was very poorly repaired. This damage was never disclosed to me when buying the vehicle, and I did finance with the previous owner who told me it was never crashed. This covering up of known damage is a bad buisness practice at best, and illegal at worst.

Anton, the used car sales manager got in touch with me following this review and the body damage was fixed, when getting the car back the areas that were fixed looked worse than before! It was clear that they put a buffer in the hands of a very inexperienced person, which caused massive amounts of swirl marks. Anton tried to convince me that it just needed to be waxed. Then he offered to have the dealership buff it. After the nightmare experience I had with the dealership I do not trust them with the car any longer. I perused other options for getting the damage caused by the body shop fixed on my own dime. From start to finish this car buying experience was the worst purchase experience I have ever had in my life.