The hotel team is very friendly, attentive and av...

The hotel team is very friendly, attentive and available, helping even for our questions not related with the hotel but to our stay in London. Everything seems to be made to make our stay as comfortable and easy as possible.
Kids bed (transformable sofa) was possibly a bit weak and would have been uncomfortable for heavier persons.
We experienced trouble with the safe for the whole stay. Problems were fixed quickly, i would however suggest to check it and maybe change it as this is a bit bothering and time consuming.