I expected better from a Sheraton in times square....

I expected better from a Sheraton in times square. My room wasn't ready till 10:00 p.m. despite having been reserved over a month ago and check in time being at 4:00 p.m. There's no lobby space for working or sitting, except for a members only lounge. The rooms feel a little cramped, which is probably to be expected in New York, but still disappointing. The gym is incredible and has a full weight room and a variety of cardio machines. The gym and the good location is the only reason I'm not giving this hotel one star.