Great techs, he is always very friendly. I always ...

Great techs, he is always very friendly. I always trusted this company (actually tech) and spread words to other businesses for years. However, they could not fix the issue this time but charged full amount of labors (1.75 hours). I called company and talked to several people there. They just said very aggressively that they did their job, I must to pay in full amount. And said If I want to fix this, then I need pay more money for the labor again. what??? I was not saying that I won't pay for the service. I wanted them to fix it without charging the labor fee again because they failed to fix it. Now Im fixing my words I spread.