Ekim Nuolab

Review of Česká pošta, s.p.

I complained about the non-delivery of an ordinary...

I complained about the non-delivery of an ordinary shipment. As I found out, the complaint handler did not make any inquiries at the post office, where I personally submitted an ordinary consignment and had a payment account, and also at the post office to which the consignment was sent.
I mainly received a warning that they have no, but no responsibility at all for an ordinary shipment. So it's like they sent me somewhere and not to bother me.
I filed a statement of opposition to the method of handling the complaint. The answer was no longer just copied, but basically not solving anything. They assured me that they received the suggestions received with the responsible staff.
I can only dream that they would do some investigation or measures.