Mama Bear Hopkins

Review of Riverbend/Sandler Pools

Sales guy is great - we really like him. However,...

Sales guy is great - we really like him. However, once the sale was made, he kind of dropped us. For three weeks, we've been somewhat in the dark about who was coming and when. I've asked specific questions and don't get answers. I've asked for the schedule and never get a call back or answer via email. The quality of work being done is good, but the customer service is poor. So if you're looking for a company that will hold your hand through the process, then this isn't the company you want. I'm pretty disappointed by the lack of communication, especially since we're spending $18K for this pool reno. That's a lot of money and this is our home - not just a piece of property. It's personal to us. I was in project management - no matter how great the product is that you're selling, you completely lose if you don't have the customer service to match it.