Veronica Serrano

Review of L'Oreal USA

I've been using La Roche Posay products for years....

I've been using La Roche Posay products for years. Recently I decided to try their sunscreen for the first time and the experience has been an array of disappointments. First the product was not delivered, multiple emails I sent remained unanswered. Calling the Customer Service number I was hung up on, treated rudely and not offered any favorable alternatives that would do right to the consumer, and rather seemed to be convenient for them. After many condescending interactions they sent me a replacement product (hardly worth all the previous trouble) just to find out they are sending me the wrong product!!!! After this dreadful experience I doubt I'll be inclined to buy any of their products. Customer Satisfaction IS NOT Loreal/La Roche Posay's priority.