This is an outsource service used for installation...

This is an outsource service used for installations of products sold at Best Buy which is how I came to know of them.
Best Buy did not advise me that they were not using the Geek Squad for the installation.
It took one month to schedule an appointment. NAL contractor was a no show.., he did not keep his appointment. Window was 12 to 4 and I got a call at 5:45 that he was not coming and he told me to call Best Buy. Calling Best Buy takes hours for them to answer the phone. I could not get an appointment for weeks.
Very dissatisfied with NAL and Best Buy