We spent 4 nights here just after Christmas this y...

We spent 4 nights here just after Christmas this year, and am wishing we had looked at other options. I chose to stay at the chalet as I didn't want the hassle of dealing with an air bnb, but honestly I should have.

PROS:
Beautiful and convenient location
Friendly front desk, the one time I saw them

CONS:
Room wasn't serviced once while we were there, and every time I went to enquire when it would be at the front desk, it was unattended with a phone number to call.
Room was poorly lit (no light in kitchenette at all?)
Room had a beautiful view of the building next door. In a near to empty building, it's not a deal breaker but certainly a bit of a bummer when they could have put us in a room with a view.
Once again, over 4 days the room wasn't serviced once, there was no where for us to drop our rubbish so it just had to accumulate in the room. Pretty gross.
The bed was so bad I considered sleeping on the sofa. I woke up each morning in a huge amount of hip pain. I am not old.
The tv couldn't read USB drives for some reason and would regularly drop out the available FTA channels.
The bathroom is straight from the 90s and you get wetter standing at the mirror than you do standing under the shower head. The best part is the plentiful hot water, but its everywhere other than in your hair. PLEASE UPDATE THE SHOWER HEAD, which was attached using plumbers tape.
Cook top didn't work, thankfully they had replaced with a electric frypan. Good thing I didn't want to cook anything that required a saucepan. (Paid extra for a kitchenette).

In other words - room is in serious need of an update with broken, unusable equipment for a pricey rate.

Enjoyed my holiday well enough, but won't be staying here, or recommending to others, until I hear of improvements.