Hello

Hello
I can only speak for my self but Castelan were sent out to view my complaint with a sofa i purchased through M&S
One day I sat on it and heard a clunk and as a result the sofa lost its support and became very uncomfortable to sit on also the cushions are showing signs of material fraying.
There s only me sits on it and we have no children or pets .
When the castelan man arrived I immediately requested a replacement as the the Sofa was clearly not right.
Without even inspecting it he told me that M&S would not be replacing it .
He went to his van and returned with Staple gun and said it was repaired,
Absolute joke as he said I was sitting on it incorrectly.
I pursued the case through M&S customer service and the CEO but got nowhere.
They just fob people like me off ..

When you look at other reviews it clearly indicates to me that Castelan are well versed by the supplier into only carrying out quick repairs ,
Both parties should be ashamed of them selves .
Be Aware
Harvey Davies.
.