I asked for my Daughter's dog to be seen as she'd ...

I asked for my Daughter's dog to be seen as she'd been going to a different clinic however she didn't receive the care she needed so I wanted a 2nd opinion. I also needed to get my 2 kittens in for an exam & first shots. I took my other 2 cats here for all their care & never had a problem. They have refused my pets care because of another clinic they call their "sister clinic" . My Lola is in pain & cannot get care she needs! Unreal