A lovely hotel experience.

A lovely hotel experience.

I was disappointed with the spa. It was extremely busy and felt like a public leisure centre with white robes and flip-flops strewn all over. The roof top spa was do busy, nowhere to sit, a room had a group of women with alcohol. I was looking forward with my friend, who was still mourning a
loved one, to a relaxing spa experience.
I searched various spa hotels having visited ones in the north east and Rudding Park's spa, although excellent facilities, was poor with organisation .... limiting numbers.
We were limited to 3.30-5.30 however we were told at 3.00 we could use it then.
How do you monitor the roof top facilities?
There was no staff awareness in that location.
All the staff we came in contact with were very professional and polite. Thank you.