Ericka Gutierrez

Review of Puente Hills Chevrolet

While my buying experience went smoothly, there we...

While my buying experience went smoothly, there were definitely some things that could have been better. We were left waiting in the hot sun while the salesman got the keys for the car we wanted to see. I think if we had been directed back to the building and the salesman brought the car to us, we would have felt more comfortable. We were also not offered any water and when we asked, we were offered the last bottle to share. After purchasing the car, we waited close to 2 hours for it to be ready (detailed) only to find the car completely smudged from all windows and body of the car. We were told to return the next day for a better wash. I put an extra 50 miles on my new car and waited an hour and a half only to have the same issues with smudging and water spots. Ash was everywhere in the trunk. When I brought this up to the same salesman as the night before, he offered for us to return AGAIN for a better car wash, which to be honest, I don t believe is worth my time or the extra miles on my new car.