Irina Butu

Review of Sunlight hotel and restaurant

Reserved 3 months ago a stay of 5 days. Less than ...

Reserved 3 months ago a stay of 5 days. Less than 24 h before check in I received an email of cancellation. They claimed that my credit card was invalid and that they have tried twice to get money out of it, even though the payment was fixed by Booking at the checkin. I spoke at the hotel and they said "Come tomorrow and we ll get you a room at the cost we ll have tomorrow; we wont accept anything else". I tried to tell them there is no proof of their attempt to get money of my card (I used Revolut at the booking) and exactly the same I said to a lady from customer service at Booking. Although she even spoke to the manager of the hotel he rejected (even if my card is valid) to accept my booking.
It is clear that the probably wanted to get the most out of my pocket, seeing that I had booked at a super price months before. SIMPLY THIEVES !!!!