Silq Rose

Review of Birmingham Eastside

Avoid at all costs. We were promised all the featu...

Avoid at all costs. We were promised all the features we wanted could be implemented and sold dreams. Mid way, we were told many of those features we requested wouldn't be possible to incorporate onto the site! They clearly knew about this at the start given that they make sites all the time, which proved all they wanted was money. Key features we wanted (and the reason why we didn't build the site ourselves) were completed in such a poor and unprofessional manner, for example video area under our product page. During completion they said shopify doesn't allow for this which is complete rubbish as other shopify sites have this. Unfortunately they are quick to take your money and defensive/unhelpful when it comes to addressing issues. The design elements were quite poor too - we really felt we were given poor designers - we literally had to explain exactly how we wanted the design as opposed to them making creative suggestions we could not have come up with ourselves. They give you a very short period to sign off and once you have they are not there to help at all unless you pay more sums of ridiculous money, which is extremely unfair, as many bugs and issues on THEIR side can only be picked up on after a few weeks of trading. We would have been better off hiring an independent freelancer who values customers!!