J

Jacob Woodfield

4 years ago

For a supposed 4* hotel I am thoroughly disappoint...

For a supposed 4* hotel I am thoroughly disappointed. Upon checking in, I went to my room and walked down the what feels like a mile long hallway. When I got to my room I found the door wide open, I closed it and went to open with my card to ensure I didn't lock my things in later - card didn't work so had to go get new card.

The restaurant opens late at 7pm and it took me over 25 minutes both nights I used it to get the bill, the food however is good.

The internet is appalling. After 7pm or so it is clearly overloaded and excruciatingly slow. It is also open with no sign in page add therefore incredibly insecure - make sure you use a VPN unless you're happy for people to see all your traffic.

The breakfast selection is small.

Finally, I find the staff to be polite, but begrudgingly so. They are polite because they need to be, not because they want to help. I would understand this if I was being rude, complaining or being difficult, but literally all I have asked for are taxi's to be be called in the morning (I say please and thank you) and checked in.

Oh, that's another thing, taxi's do not wait outside the hotel, you must have one called.

Finally, every day I have left a do not disturb sign on my door. Every day I have come back to find my room cleaned which I did not want - hence the sign. They simply ignore the sign and put it on the inside of the door.

If you're looking for somewhere clean to sleep, it's okay. If you're looking to unwind in the evening and relax, go elsewhere.

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