We visited Grande Provence in December 2019 for a ...

We visited Grande Provence in December 2019 for a fun family wine tasting. Lovely service, fantastic cheese, amazing wine and very nice atmosphere. We ended up buying 2 boxes of wine to take home. Upon our arrival back in Pretoria, in the mood for wine with dinner, we proceeded to open one of the boxes, only to find that the wrong wine was provided. I emailed Bernette Boonzaaier from Grande Provence on Sunday afternoon, received a phone call from the estate on Monday morning, and an email reply from Bernette the same day. Lovely people! They apologized for the inconvenience, asked me for my address and said that my correct wine will be delivered soon, at no charge. When I arrived at my office this morning, the box was already waiting for me. Now that is awesome service! From my 1st email, to delivery of my wine (no questions asked!) it has taken less than 3 days! Well done Grande Provence, you will most definitely see us again!!