The service is awful. Attempted to go to the Satur...

The service is awful. Attempted to go to the Saturday dinner buffet at Nickerson Clubhouse Restaurant this evening. We called this evening and got 8pm reservations for a party of two. We arrived at 8pm and the first thing we noticed is that the room was cramped and the buffet poorly laid out. We checked in at the host desk, but the host couldn't find our reservation under our name. Since they also asked for our phone number when we called, I suggested she look under that. She wrote the number down and said they'd call us when a table was available. Since there was no evidence that she had actually found our reservation and there were many peoplewaiting, I asked her how long the wait was. Her response was that she did not know. Awesome.

As we were waiting, my husband went to look at the food stations. He discovered that the large crowd standing around the table was actually waiting for crab legs, which apparently, they ran out of and weren't quick to fill. They were still waiting when we finally decided to leave 20 minutes later. Maybe that was what caused the seating delay or maybe they just can't properly plan out seatings. Either way, we decided the wait wasn't worth it especially since the hostess never confirmed that we had reservations or that she had any intention to ever seat us. I stopped at the desk to let her know we were leaving. She asked who I was and I gave her my name and said we were the people whose reservation she couldn't find. She advised that she had found it on the back of the reservation page. When I told her we were leaving, she just said "okay" with the same lack of interest she had in our previous interaction. No attempt to find out why or indicate when we might be seated for our 8pm reservation. So we left and will not be back.