Sean Goins

Review of Jim Norton Toyota

We bought a 2015 Toyota Camry in November. Absolut...

We bought a 2015 Toyota Camry in November. Absolutely love the car it is the second Camry we have owned. When we saw the car online it said Certified Used. When we went to look at it one person told me that I would need to bring it back in to finish the Certification. I was then told my sales person that the Certification was complete and I did not need to bring it in. Fast forward to February I bring my car into the service department and they tell me it is not listed as certified. I am then told by Matt Mitchell that I needed to bring in the vehicle with in 30 days of purchase to finish the Certification and that there was nothing they could do. He then did not respond to my email about who I need to talk. Correct me if i am wrong but shouldn't a car that is advertised as certified used and sold as a certified used car be certified before it is sold to the customer. I will buy another Toyota but not from Jim Norton.