Alicia Scott Review of The Pep Boys - Manny, Moe, and...
My son took his care in to be looked at on a Sund...
My son took his care in to be looked at on a Sunday. They checked it and determined it needed CV Joints or Axles. Warranty company was closed so they would call them the next day. My son checked back with them and was told everything was good to go and he paid his 100 deductible. From then he was given the run around for days saying the mechanic was not in and we will call you back but never did. After having the car 5 days, I reached out and got the same response. The employees went as far as leaving on my hold for 20 mins and then when I called back stating they could not hear me. I was finally able to get through to the manager and he gave me the spill of different people was handling it, they were on the phone with the warranty, etc. I had to demand my car be fixed by the end of the day. When we went to pick the car up, the car would not start and service was horrible. We had to tell them the car did not come in like this and need to be returned to original state. They so call replaced a battery. I will never ever go there again or recommend them. Service is horrible.
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