melanie minchinton

Review of Roseville Toyota

I met the best car salesman who actually listened ...

I met the best car salesman who actually listened to what I wanted and didn t pressure me. Dallas even came in on his day off to help me make my final decision and purchase my amazing car. I specifically went back to the Toyota dealership because of his exceptional customer service skills. Customer for life.
The finance portion was not the best experience. Robert was pushy and did not listen to the multiple times we voiced we were not interested in any of the additional service plans. His service skills need to be approved upon and he needs to speed things up (we were there for hours and most of it was his inability to listen to us. He also completed all the paperwork and then as we are getting ready to leave informed us we need to do all the paperwork over again. He had a feeling he didn t do it right but still had us complete it and then do it all over again. If it had not been for Dallas we would have left without a new car.