Customer Service Line VERY RUDE. Was having issues...

Customer Service Line VERY RUDE. Was having issues with making an online account... instead of helping me through the process or possibly making an over the phone payment, I was told that there was nothing wrong with their system & it was an user error. When asked to speak to a manager to help me, I was put on hold for ten minutes & then told manager is on another line. Happy with overall product at home, just recommend getting a more friendlier & more patient customer service staff.