Xiaonan L. Liu

Review of Mercedes-Benz of Sacramento

It was a huge mistake to choose this dealership wh...

It was a huge mistake to choose this dealership which brought endless problems.

First, I was over charged for about $500 due to a wrong MSRP and they refused to refund me the wrongly charged amount but instead offered to give me a set of mats and logo projectors which basically useless for me. But I really don't want to waste too much time on this so I said yes, but this is conditionalized on a good review on the survey from MB. Okay, I can understand a good review is important for them so I said yes again. But, months after I did the survey, no following up at all and whenever I texted and asked them, they just told me they were checking!

Second, the car (new) was defective when delivery. There were lots of scratches, marks etc on the paint and the glasses but they told me this would be gone after they detailed the car, which turned out not the case at all! It still doesn't look like a new car.

Third, one minute after I drove out of the dealership, the SRS light it on. After they spent 10 days (they said it would take 2 days) to fix that problem, I found one door handle was peeling and two of the fender trims were detached. It takes another week for them to fix these problem, but after they delivered the car back to me, only one of the fender trims were fixed! I called the service department and they didn't want me to talk with the advisor at all and just asked me to leave a message. I did and I also emailed the advisor. One week already, no one bother to follow up with me still.

Overall, this is my sixth car in my life and this is no doubt the worst experience so far.

Update: it has been three months since I bought the car but I still haven t received the mats and other stuff which were promised to compensate the overcharged price. I ve texted them so many times but still nothing happened. I ve given it up. Overall avoid this place!