Michael Bredehoeft

Review of Malaprop's Bookstore

We visited on July 4, visiting with some family.

We visited on July 4, visiting with some family.
We have always enjoyed the eclectic feel of this bookstore.
We try to support local businesses, whenever we can.
We ordered a decaf latte at the counter, and were served such a bitter drink, that we could not drink it. I asked the "barista" , if he could add some foamed milk to make it drinkable. I couldn't"t believe, when he told me that he would have to charge me for it. After much arguing, he finally added some cold milk, which did not help, and we tossed the coffee. He created a very confrontational situation, that he could have avoided, had he just apologized, and made it right. The young man (a somewhat pale tween) still has to learn a lot about customer service.