One of the least helpful places I've dealt with in...

One of the least helpful places I've dealt with in terms of customer service. From the initial phone operator, to the people in the service department, just an all-around mess with zero regard to the customer. I can't speak to the work they do or their pricing (nor their actual bike sales), just how they answer questions and treat their clients. They will not be fixing my bike and I'd think twice about having them work on yours, if their phone manners are any indication of mechanical service.