Hannah Moore

Review of Ballymagarvey Village

My Husband and I had our wedding and civil ceremon...

My Husband and I had our wedding and civil ceremony at Ballymagarvey Village in October 2019. The venue is absolutely beautiful, there are so many picture-perfect locations for photos and the banquet hall is stunning. We attended open evenings in advance of our wedding day to meet with vendors and to work on details, each time we were warmly greeted by John and Oliver who answered all of our queries and were very professional.
I got ready at Ballymagarvey with my bridesmaids on the morning of my wedding and Lisa Hewitt was exceptional, she took excellent care of us and went above and beyond to ensure our bridal breakfast and preparation went perfectly. Caroline was our event manager on the day and her kindness, responsiveness, and expertise are just a few things on the long list of reasons she was incredible. The bar and banqueting staff were attentive to every detail and the food was fantastic, Oliver was brilliant and ensured that our top table and all of our guests were happy, he is a credit to Ballymagarvey and really puts your mind at ease with so much happening on the day.
I would warn couples to be very clear on the terms with regard to room bookings as they are quite inflexible. We had some very disappointing experiences with Fiona on the reservations team, as did a number of our guests. We had called on a few occasions to book rooms and to make amendments, Fiona was incredibly rude and quite defensive, on one occasion she stated that she knew her job and refused to cooperate with one of our guests who needed to cancel a booking two weeks in advance of our wedding as their child minding arrangements had fallen through. We were embarrassed to receive feedback like this from friends before our big day and it was a cause of concern for us as other guests were traveling some distance to stay on the night of the wedding. Most upsettingly, a very sentimental item has been lost, a wedding cake knife used by my parents to cut their wedding cake was to be put out for us to cut our own wedding cake. This knife was never put out at the time of the cake cutting, nor has it been recovered since the wedding despite our request to locate it. As my mother had passed away a few years ago, she was not present on the day and the wedding cake knife is still missing, my family are very upset by this. Rachel G was our wedding coordinator, she managed the details and timeline for the day but I couldn't help but feel that sometimes we were just another couple passing through, the next morning when I approached her about the missing cake knife she seemed preoccupied with preparations for the next wedding and said she would call me to follow up, she never did.