Nancy Brant Review of UNION STATION BREWERY
If you care about ethics in dining then read this....
If you care about ethics in dining then read this. Last night at Union Station Brewery I ordered a Bombay Sapphire martini. Having been seated directly across from the bar, which mainly serves beer (being a brew pub and all,) it was easy to observe the bartender making my mixed drink. But, he did not reach for the Bombay Sapphire bottle, and instead reached for a bottle next to it. I waited to make sure the drink was mine and once delivered to the table I got up and went to speak to the bartender. I asked him what the liquor was that he used in my drink as I had ordered a premium brand and being gluten free, it was important to make sure I was getting what I ordered since many liquors contain gluten. He showed me the bottle - a bar stock variety of Bombay simply called "Dry Gin." He offered to remake my drink with the Sapphire, knowing I had caught him red-handed in this ridiculous charade that restaurants are constantly using to dupe their customers. I told him as long as it was Bombay Gin I would take what he had made and he replied it would cost less than the premium. So, the thing he had to do at that point was make the adjustment in the computer on the price of my drink, or tell the server to do so. Neither of those things happened and when we got the check, sure enough, we still were being charged for the premium drink. Epic fail! My husband and I encounter similar varieties of this situation in almost every restaurant we go to. Quite frankly, I am sick of it and am going to start calling out restaurants like the Union Station Brewery that lack ethics in delivering their services. If you value ethics in consumerism, do not dine at establishments that knowingly cheat their customers. They do it, and if caught, their normal modus operandi is to make an offer to remove the item from the customer's check, or offer some other type of compensation. But why does it always land on the customer to have to call out the bad behavior of restaurants that want to cheat the customer? This is a COMMON problem, and believe me, if you begin being more aware in restaurants you will soon find that you are also being cheated. Union Station Brewery is one of those establishments. Do not dine there.
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