I am unclear if the staff at the main entrance hav...

I am unclear if the staff at the main entrance have compassion fatigue or just need further training on patient centred care.
I brought someone to the hospital for a procedure and they were not polite, hospitable or respectful. Bringing someone in who has a disability and needed support one would expect a sense empathy and compassion. We have had better care from the greeter at wal-mart.
It takes nothing to be polite, courteous and respectful. I would say to the staff at the main entrance... put yourself in the place on the person coming into mackenzie. Vulnerable.. Anxious... needing supportive presence...

This hospital has some amazing staff. It has great doctors nurses and front line staff. But when the face of the hospital is the folk at the main entrance.... its not meeting your mission and values.