Not too happy, as of right now they only get one ...

Not too happy, as of right now they only get one start...... I have been calling SPCA for over 2 weeks with no answer and today i finally get a hold of a person and she was a little rude did not let me talk and was quick to transfer me to the adoption department which they dont answer at all. Need better costumer service skills and how to answer the phone in a friendly way!!!!