Erin Jack

Review of ENMAX

*update* I would like to thank the customer servic...

*update* I would like to thank the customer service rep who contacted me and dealt with the situation. It's such a relief to have it resolved.

I'm honestly at my wits end or I wouldn't be posting this here. I sold my house in August I moved out called all the utilities including enmax. A month later I get a bill for my old house at my new address, strange why would I get this? I called and was told my old account was closed but since new owners didn't register for utilities I was automatically assumed to be living there and a new account was opened in my name without my permission. So I call and ask it be closed I don't live there I can't afford someone else's utilities, enmax rep says sure account will be closed. I call back a few days later to confirm this. So to my surprise this week I get a new bill for my old house with more charges, I can't afford to pay a bill now in the hundreds of dollars for a place I don't live at. The account was supposed to be closed, if new owners are soo ignorant not to open utilities why is it not just shut off. My credit rating will now be affected by this if I don't pay it.