S

The hotel itself was mostly clean. It was definite...

The hotel itself was mostly clean. It was definitely older and you could tell. But overall a decent stay. At check in the clerk was all by himself and was very clearly stressed out. Felt rushed through the process, and kind of like an inconvenience. The room was alright. A bit tiny for a "king suite" but still, bed was clean, my request for feather free was met. The carpet could use an update felt/looked dirty even though it was clean, was just old. Breakfast was cold and my omelet was gross (grill wasnt clean I could taste other peoples toppings) but it is free. And then at checkout we noticed a spill in the elevator. We stopped at the front desk to check out and turned in our keys and he was the same guy as check in didnt bother to look up from what he was working on to tell us have a great day or anything, I asked for a receipt and was interrupted to be rudely told that it would be emailed to me. Fine, whatever. I then took time out of my day to give him the courtesy of letting him know there was a spill in the elevator and was again interrupted to be told he already knew. Like I was bothering him, letting him know about a potential danger of someone slipping. As there was no wet floor sign, no one cleaning it up, we saw housekeeping on the floors so not sure if they knew about it why it wasnt being taken care of. I get he was by himself and having managed hotels, know how stressful it can be. But you dont take it out on your paying customers, and make them feel like an inconvenience, maybe make some eye contact. Especially if your name tag says front desk supervisor. The hotel itself was decent and the staff was congenial other than the front desk supervisor. Kinda put a sour taste in our mouth at check out.

Comments:

No comments