Had to cancel our wedding due to COVID and sadly t...

Had to cancel our wedding due to COVID and sadly the Midland were the only business we dealt with that were a total nightmare. Refused to refund or even move the date slightly. Took several emails and 2 phone calls just to be able to move it one day. Couldn't get anywhere via email. Then over the phone they quoted a different price which was not honoured until we complained. On arrival they've decided to renovate everything so we couldn't even access the lobby, bar or restaurant which should have been open. Then they had the cheek to say they had been offering refunds to anyone that asked despite us having several emails to the contrary. Sadly I think we see a businesses true colours during a crisis and the Midland are clearly only interested in themselves. On top of that the room was a bloody sauna, the aircon barely worked (we had to put it max fan speed and lowest temp just to be vaguely warm) and the cold water ran hot at night.