We are from out of town and come to Sarasota every...

We are from out of town and come to Sarasota every year so this was our first visit to MOTE. Our son loved seeing all the fish and animals. We did have a bad experience with the lady at the ticket counter. We first asked if they had a student discount which she informed us no, ok no problem. We went ahead and paid for our groups tickets. I looked down on the counter top when she was finishing up the transaction and saw they had a discount if you had a zoo pass (which we had!). I mentioned something to her and she responds to us saying, " Oh yeah you would get a 50% off discount but im finishing up the transaction and the sign clearly says we can not refund anything". You would think if she had good customer service skills (and common sense) she would have asked us if we had any of these other passes that would allow us to get a discount if we had just asked her about a student discount.
Needless to say we visited this place once and i think that will be good enough for us.