Iein Valdez

Review of Toyota of Palo Alto

Unfortunately this Toyota dealer has a bunch of pr...

Unfortunately this Toyota dealer has a bunch of problems with their service staff. I've been taking my 2005 highlander here for years and we just had a horrible experience. The service staff tried to dupe my wife into unnecessary services like fuel injection cleaning, battery replacement, and brake pad replacements even though I just did a full 19 point inspection at a good mechanic and no such problems flagged. also they promised a 15% discount then reneged when we came to pick our car up. I'd find another qualified mechanic or other dealer with a better service and ethics record.