porstia howell

Review of Courtyard by Marriott Philadel...

Room was great overall until the headboard fell of...

Room was great overall until the headboard fell off the wall looked to be rigged the night time manager immediately came upstairs to see incident and make sure no one was hurt which was appreciated even offered to place us in another room our check out was the next morning so we opted to say in room , fast forward we check out get 2
3-4 hours out and realize I forgot a pair of sneakers under the table I immediately called them to see if a housekeeper had seen or turned in my belongings the lady on the phone explains to me that they are very busy today and leave my number so that they can give me a call back which I did waited to be called back never got a return call maybe they forgot so I call back EXPLAIN TO MARY hey I called earlier just seeing if shoes was found she places me on hold comes back 5-7 minutes later saying she had to call house keeping because they left for the day but they didn t find the shoes nothing was in the room so I give the benefit of doubt waited till I got home to check my belongings because maybe i did pack them go threw suit case it s not there which prompted me to immediately call back now because you guys are basically lying Mary answers the phone again I tell her my shoes have to be in there she says ma am I just got on shift at 3 I explain to her I d appreciate if her or someone else can go look she said no continued to say they weren t there and forwarded me to voicemail of a manager , now I m extra annoyed let it go waited till later on to call when Mary was no longer on shift the manager get on I m asking him about my shoes atp he was a little rude with his response of my shoes are there and Mary try to tell me that which was not true because Mary hung up on me or Sent me to a voicemail but Tony was not very caring which was fine I said I was going to let it go cause it was a lot going on but today I call 3 weeks later today to see if shoes were sent and Tony was still very short with me places don t matter about how nice they look sometimes staff can make you not wanna stay and Mary and tony have definitely did it for me and this Marriott property