Julie Morrisroe

Review of Novotel London West

Booked your hotel as I had stayed there earlier in...

Booked your hotel as I had stayed there earlier in the year and found it to be pleasant and of good standards, not so much second time around.
We checked in and were tired from an event we were attending so attempted to order room service. The items we tried to order were not available as we had an out of date menu in our room, the man who was dealing with our phone call just wanted us to order, his manners were not appreciated but in the end offered to get a new menu sent to our room. After around 15 minutes he rang back and told us he could not get through to housekeeping so can we just order something?! As his tone was less than appreciated yet again we decided that eating out was preferable.
When we returned from eating, we discovered that the room we were initially booked into did not have a working bath or shower. I went to run a bath and the plug did not seal, so water was not contained..decided to try the shower but the temperature dial was missing from the mechanism so it was stuck on a rather tepid cool. So I had to then make my way downstairs to deal with this issue.
We were given a room change by the lady at the front desk and when we were taken there I checked the shower, which seemed fine, but the bath plug was lying in the bath in two pieces. There was clearly no seal on it either..showed the member of staff who convinced me that it was in normal condition and to just try it and let her know. Needless to say it was in no way a working plug and considering the event we were attending in London was 3 days of being on our feet, this was unacceptable but we could not track the member of staff down. By this time nearly 10pm at night, so we simply used the shower.
Under NO circumstances would I say we enjoyed this visit, nor would we ever book this hotel again. The only thing positive about our entire stay was that the front desk staff are polite and attentive so that checking in and out was easy. If you are wondering why we did not complain upon check out, it was a really sweet lady who was in training and not someone we wished to have to deal with it. We are voting with our feet as the saying goes.