Old hotel with scratches all over the wood floors ...

Old hotel with scratches all over the wood floors and over anything with a glass surface. Not worth anywhere close to what I paid.

I paid $659 for the Executive one bedroom suite, the highest price room they had because I wanted a certain level of comfort and lesser options described a city view. I arrived at hotel at 130pm and was told the room wasn't ready and to come back at 3pm. I arrived later and when I got to my room it did not have a city view. I immediately called and spoke to the desk and was told that a city room wasn't ready but that if I packed my bags and left them at the door, they would transfer me to the correct room in the morning. When I arrived at 9pm, they had no idea what I was talking about but attempted to make a transfer. Then, after giving me the new key, the manager came out and said she couldn't do it since the room was not clean. How could it not be clean if I left this morning at 730pm and haven't been back all day? In the end, they broke their promise and instead of trying to do the right thing and honor what they told me, they took the offer away in lieu of a some promo in the future whenever I am back in NY. Sure, how do I even know they would honor then or if even the manager would even be there in 6 months. Don't stay here. It's old and there are better options I found as I walked around Chelsea. Take five min and look around for someone else.