Way over priced and commercialized. Not romantic a...

Way over priced and commercialized. Not romantic at all. The spa is expensive but maybe worth it given that you get access for the day. The rest of the staff though is very inaccomodatong and rude. For what we were paying a day in fees and room charges I expected much more. We were enjoying pizza fireside with some champagne at around 1 am. We were approached by the manager who told us we couldn't have the champagne in the lobby at that hour. Ok fine, but why did your room service just bring it to us then? Still, no problem, we handed over our glasses and requested some water. The manager continued to stand there and go on and on about why we couldn't have it even after the problem was solved. Then two cops who seemed to just be bored came over and threatened to take everyone to jail if we didn't go back to our rooms. I assure you we were not being loud our uncooperative. We are both professionals and mothers and simply wanted to sit in front of the fireplace. They could have just told us the lobby was closed and we would have been happy to oblige. But at 700 a night I think you should be able to enjoy a fireplace and your pizza at any hour. Finally, upon returning home I realized I had forgotten my pillow. I called the resort and they said they would call me back because they were "short staffed". Ok. Finally they called back and let me know they had found it. They said they would ship it but needed a credit card for payment! Really?! After spending almost 2k for two nights they want to charge me to send my pillow? I've stayed at 3 star hotels who not only shipped my left behind items back for free but took the initiative to call me to let me know something had been forgotten. Overall...it's just not worth it. Commercial and bad customer service. I won't be back.