heather wimer

Review of Brandywine Ski Resort

This company has the worst customer service I have...

This company has the worst customer service I have ever experienced!

I paid for snow lessons but my schedule changed so I could no longer attend them. I called the first week of January for a refund and was told that I could come by and get my refund on a gift card. I saw that Boston Mills was open from the website, so I drove an hour there. They told me that the front office was open but not the snow club so they couldn't help me. I explained to the front office that it is a two hour drive for me to come out (an hour there and an hour back) so she said that she would have them call me about it and ask them to mail it to me.

After that I spoke to at least EIGHT different people who called me once to get my information - promise to call me back - and never hear back from them again - I would have to call again and talk to someone new. This turned into TWO MONTHS of frustration and headache - tired of being jerked around.

Then a week ago, I talk to a new person in their office and told him about the two months of trouble and he said he would figure out how to refund my money on a gift card and call me either that night or the next day at the latest. I never heard back from him! Then I got a phone call today and she wanted to know about the refund and she tells me that I they would charge me A FEE to have it mailed.

After two months the only request I made was that they wave this fee - especially since I had already drove out there once like they requested. I did not want to spend my only day off driving there - but they refused to wave the fee. It wasn't about the money - It was about them acknowledging the trouble I had been through.

This is the worst service I have every received.