Do NOT purchase the Butler Suite at Montego Bay Ja...

Do NOT purchase the Butler Suite at Montego Bay Jamaica. My wife and I were celebrating 20 years of marriage in Oct of 2020 and we wanted to renew our vows and be pampered down there. When we first arrived, the female butler that we had was VERY rude. We flew in from NY and I had a sweatsuit on and she was taking us on a tour of the resort and I was sweating back... I asked if I can go to the room first to change out of my hoodie, and she said that I couldn't, she has to finish the tour because she has other people that are waiting... smh wth... She was very rude. I immediately asked to speak with the Butler Manager and he sent a different team for us..Marvin was GREAT and tried to anticipate our needs, but Stevon was complete opposite.. I put most of my concerns on Loop in the Sandals App and those concerns weren't addressed and rectified. We traveled during Covid and places like Sandals NEED our money for them to survive during this time, so they Should be going ABOVE and Beyond with their service and making sure that the guests are taken care of. That WASN'T done! I have alot more issues that would be too much to list here. If someone from Sandals is reading this, you can look on Loop from when we were there and pull the log of the issues that we experienced.... We will not be returning to Sandals Montego Bay. We paid a good amount for our Butler experience and we didn't receive that....I suggest staying in a non butler suite or NOT going to Sandals Montego Bay.