I wanted to trade in my vehicle. Someone I knew wo...

I wanted to trade in my vehicle. Someone I knew worked there. He helped me, but then wasn't able to finish my deal. I had to go up there 6 times just to finish all paperwork. I've had a few concerns with my car and a couple of questions about when they were going to pay off my trade in. I've called for a week straight. I've asked for 3 people by name and keep getting put on hold or it goes to voicemail. The customer service is terrible. Customers come first. And since I've gotten my vehicle it seems like I'm getting the run around. So I guess I just need to show up to get answers to questions. Wish I would have went somewhere else.