korey smith

Review of Empire Today, LLC

We had a great experience the first time we used y...

We had a great experience the first time we used your establishment, but was short lived after our second experience. Due to the lack of communication and materials my family was stuck upstairs all day and my son missed multiple therapies. Our flooring sounds like I m tap dancing, and debris was left under the flooring causing humps. Base boards were not secured and some were damaged after your contractors left. Thinking that was the worst of it, the contractors left multiple times to get materials that were not on the truck. My wife took photos of one team member who was sleeping on my couch as the other installer went to pick up more materials unbelievable . To make things worse I have reached out multiple times with my email and contact number, but your team reached out to my wife who was on the work order. I had told them to call me specifically, because I m the card holder. To my surprise I have not been reached out to, and if you have, no emails and no voice mails. I m not one to write complaints and did not want to write a review as I work as a corporate trainer across the South East. Very disappointed in the service and quality of work. Looking to have this resolved. Our floors were installed November 13, 2019 under Amber Smith # 1-1bsz1qo.