Elad Noslo

Review of Treasure Island Resort & Casin...

Long time, frequent customer here (10+ years) . Be...

Long time, frequent customer here (10+ years) . Believe me, I have followed the changes here very closely and would have to say this casino is either extremely greedy or is going through a dire financial situation. It's very evident when you see changes that penalize good, loyal customers. Infrequent, casual customers would not see this as they have nothing to compare it to, but the end results are the same.

I find there is no entertainment value coming here any more. The slot machines are are so tight a person with a few hundred dollars will be lucky to play for more than an hour. Absolutely no pay-outs worth anything, which has been the case for well over the last year. The new convenience fee to replace the complimentary room is another indication of hard times. Who else does this? The last time I had a room I ordered breakfast room service and it was $50+ for 2 people with gratuity added to the price. The food arrived late, cold and it came in a paper bag, A FREAKING PAPER BAG.

Another indication of financial trouble is their "Shopping Spree" promotion last year. My partner and I were shorted "earned" points to the sum of 9000+ points combined. Those points had a value of roughly $600 in gift buying power. When I complained I was told that the points I had seen on their kiosk did not necessarily match what the casino had on their computers. Then the promotion manager actually told me that they were over budget on that particular promotion. After he looked at the situation more closely he agreed there was indeed an error and we were finally offered $50 each in slot play that we never did receive. As a regular customer I have come to know some of the other regular customers who complained of the same thing happening to them.

This casino has gotten so bad I thought I'd "tell the world" here. Knowing what this casino used to be and what it has evolved into is something I want no part of anymore. It used to be so much fun. Right after I finish writing this review I'm afraid I'm going to have to ask them to take me off of their mailing list. I'll be sure to update this review if that happens.

Good luck..

Update.. Per your response below.
In regards to adding slot play to our cards.. It's not the $50 in slot play that I'm worried about, it was the rip-off of our "earned" points. We were offered $50 each for over $600 worth of merchandise. You know how much we spent to accumulate that amount of points. Check your records, you'll see I'm telling the truth. You'll also see another transaction we had which I didn't even mention here. If you'd like I can post the pictures. And now YOU want ME to ask for it? How insulting. You have my phone number. You lost 2 really good customers.