carol seibert

Review of Bond Factory

I recently purchased a fire pit from Big Lots and ...

I recently purchased a fire pit from Big Lots and found out once I unpacked the box that the instruction manual was missing. I called the store and they were unable to help me since I bought the last one, however, their customer service department gave me the name of the manufacturer and their phone number. I was lucky enough to get Shawn Hazelet as my rep and he was wonderful. He found a PDF of the manual and sent it to me right away. He also stayed on the line with me while I checked the manual to make sure I had all the parts (I didn't). I received the missing nuts and bolts a few days later. It was such a pleasure to deal with a friendly, professional customer service representative. I'm so happy I bought a Bond fire pit!