Paola Asensio

Review of Lipton toyota

Avoid this dealership at all costs!! They will sel...

Avoid this dealership at all costs!! They will sell you a car and provide very poor maintenance service in return. I have a Toyota Highlander which needed new brakes 18 months ago. My brakes were replaced and shortly afterwards I noticed a very loud grinding sound. I was about to return to the dealer when I got sick with severe covid. I couldn t return until 6 months afterwards. My appointment was on a Saturday. Several hours into the appointment, I get a call that they did not hear any sound. I asked to speak to the manager who offered to have it re-evaluated the next day. On Sunday, the manager calls me back and apologizes. He states that he personally drove the car and heard the sound immediately. He inspected it and found that the brakes were installed backwards! He fixed the problem and I picked up my car. Fast forward until today. I needed regular maintenance and brought in my car for my 11:30 appt. My husband also dropped off his Camry. We went back home and at 3:30pm, neither of us had gotten a call! They were closing at 4. Then I noticed a message on my phone at 1pm from the service department. I thought it was my service person Hunter who had called to advise my car was ready. When I called him back he stated that my car needed front brakes and that they couldn t complete it today because they were closing in 30 minutes. I was annoyed for not receiving a second courtesy call in the last 3 hours but contemplated on leaving my car there overnight. My husband had left his car in the morning as well and was attacked by the sales sharks when he entered the service department. Apparently, the ticket that he was to turn in to his service man got lost in the shuffle and they hadn t even serviced his car! So it s 15 minutes to 4pm and these people have an unfinished car and an un serviced car on their lot yet they didn t even bother to update their customers for the entire day!! When we said we were picking up our cars, they said well if you don t come by 4pm when we close, then there will be no one here
To give you the keys. What a way to provide costumer service!! At the end, I had to call the manager to complain yet again he finally agreed to leave the keys with the Sales manager. People..save yourself the headache!! I m sure our other South Florida Toyota dealerships will be happy to take Lipton s business!!!!