I ve been promised a refund and have been waiting ...

I ve been promised a refund and have been waiting for weeks, WEEKS and have talked to TEN different people. This afternoon I called to speak to a representative named Mark and he told me he couldn t help and gave me a number to call their third party customer service that deals with refunds, ok cool. I call and she can t find my account which obviously means WOW has not processed my refund (words from this representative) I call wow back and get told again, this is something they can not do and will transfer me to the refund department and after being on hold for TWENTY MINUTES I get hung up on. ARE YOU SERIOUS?! Save your time and money. Do not sign up services with these people.