Some aspects of this practice are very good - frie...

Some aspects of this practice are very good - friendly children's nurse and more often than not I have been able to get an appointment and the econsult works well for minor problems. However, I've spoken to a receptionist today who made me feel like I was an inconvenience in trying to arrange 2 appointments. Anyone would think I'd be on the phone for half hour, the call was a few minutes long. So perhaps some customer care training wouldn't go amiss. It's a shame as I was once relieved to go to a doctors where the receptionists took the time to speak to you like a human being.