Alex Lopes

Review of Sheraton New York

I had a terrible time making a reservation at this...

I had a terrible time making a reservation at this hotel for a conference and only after much complaining I was able to complete the transaction. Service at the desk was professionally polite but far from welcoming. Rooms are somewhat small (which is perfectly OK for that area in Manhattan) but comfortable. The hotel was extremely busy and the elevator system is one of the worst I have ever seen. They were testing a new technology where elevators were optimized depending on the guests's destinations; I have seen this system working well in other hotels but it was far, far from merely decent at this location. Speaking of location, this is one of the best things at this hotel. Same can be said about the lobby, which feels spacious and well-appointed even with large crowds.